ban77's
Privacy Policy

1. Introduction & Scope

ban77 is a trusted online betting and casino platform operated for Bangladeshi users. We take the privacy of our users' personal information very seriously.

This privacy policy explains how ban77 collects, stores, processes, and uses your information. This policy applies to the following:

• Browsing or using the ban77 website and mobile platform.
• Registering and opening an account at ban77.
• Using our betting, gaming, or any other services.
• Contacting our support team.
• Participating in our promotional activities.

If you do not agree with this policy, please refrain from using our services. If you have questions, contact our support team.

2. What Information We Collect

ban77 collects various types of information to operate its services properly. This information comes from two main sources — information you provide directly and information collected automatically.

2.1 Information You Provide

• Identity Information: Full name, date of birth, nationality, and ID document details.
• Contact Information: Email address and mobile number.
• Financial Information: Payment method details — bKash, Nagad, Rocket, Upay, or bank account information (we do not store full account numbers).
• Account Information: Username, password (in encrypted form), and security question answers.
• Verification Information: Documents submitted for identity verification.
• Support Communications: The content of your chat or email conversations with us.

2.2 Automatically Collected Information

• Device & Technical Information: IP address, browser type and version, operating system, device identifiers.
• Usage Information: Your navigation patterns on the site, pages visited, and time spent on each page.
• Transaction Records: History of deposits, withdrawals, bets, and gaming activity.
• Log Data: Server logs, error reports, and performance monitoring data.

2.3 Cookies & Similar Technologies

ban77 uses cookies and similar technologies to improve your experience. These are used to:

• Keep your session active and maintain your login state.
• Remember your preferences and settings.
• Analyse and improve site performance.
• Prevent fraud and ensure security.

You can manage cookies through your browser settings, but disabling certain cookies may cause some site features to not work properly.

3. Purpose of Data Use

We use your information for specific, legitimate, and transparent purposes. ban77 processes your personal information for the following reasons:

• Account & Service Management: To create, verify, and manage your account; and to process transactions.
• Identity Verification: To confirm the age (minimum 21 years) and identity of each account holder.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Customer Service: To resolve your complaints, queries, and issues.
• Security: To maintain account security and prevent unauthorised access.
• Responsible Gaming: To identify possible signs of addiction and provide necessary support.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyse user experience and improve the platform.
• Promotional Communications: To inform you about offers and updates, only with your consent.

4. Data Sharing & Third Parties

ban77 never sells your personal information. We may share information with third parties in selected circumstances and under strict conditions:

4.1 Service Providers

With trusted organisations that carry out specific services on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay, and partner banks), identity verification services, and technology infrastructure providers. These organisations operate under strict confidentiality agreements and may not use your information beyond providing those services.

4.2 Legal Obligations

We are required to disclose information when legally directed to do so by authorities, by court order, or as part of a legal process. We will attempt to notify you as much as possible in such cases, unless prohibited by law.

4.3 Fraud Prevention

Information may be shared with relevant authorities or industry bodies to prevent financial fraud, money laundering, or other illegal activities.

4.4 Business Transfers

In the event of a future business merger, acquisition, or restructuring, your information may be transferred. In such cases, the new controlling entity will be required to comply with the terms of this privacy policy, and you will be notified in a timely manner.

5. Data Security Measures

ban77 has implemented industry-standard technical and administrative measures to ensure the security of your information:

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption, ensuring the highest standard of data security.
• Password Hashing: Your password is never stored directly — it is transformed using a one-way encryption algorithm.
• Access Control: Only authorised staff can view your information, and only on a need-to-know basis.
• Regular Security Testing: Regular security audits and penetration testing are conducted to identify vulnerabilities.
• Data Minimisation: We collect and store only the minimum information necessary to provide our services.
• Secure Data Centres: Our servers are operated in facilities that maintain high standards of physical and digital security.

6. Data Retention Period

ban77 retains your information only for as long as necessary. Retention periods are determined based on the following principles:

• Active Accounts: Full information is retained for as long as the account remains active.
• Closed Accounts: Certain information may be retained for a specified period after account closure for legal, financial, and regulatory reasons.
• Transaction Records: Financial transaction data is retained for an extended period to support audits and dispute resolution.
• Support Communications: Retained for a specified period for service improvement and dispute resolution purposes.

Once the retention period has expired, your information is securely deleted or anonymised.

7. Your Rights

As a ban77 user, you have the following rights over your own information:

7.1 Right to Access

If you wish to know what information we hold about you, you may submit a written request to us. We will provide you with full details within a reasonable time.

7.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request a correction. For some information (such as name and date of birth), legal documentation may be required to make changes after identity verification.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information must be retained for a defined period due to legal, regulatory, or contractual obligations.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. In such cases, we will stop that processing immediately.

7.5 Data Portability

You may request a copy of the information you have provided in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, send an email to [email protected] or contact us via live chat.

8. Protection of Minors

ban77's services are for users aged 21 and above only. We do not intentionally collect any information from minors. Age is verified at registration and confirmed through identity documents.

If we become aware that information has been collected from a minor, that account will be immediately closed and the relevant information will be deleted.

9. International Data Transfers

Your information may be processed or stored outside Bangladesh as needed to provide our services. Wherever your information is transferred, we ensure that:

• The receiving party provides a level of protection equivalent to this privacy policy.
• Data transfers are completed through secure, encrypted channels.
• Appropriate agreements are in place with third parties.

10. Policy Changes & Updates

ban77 may update this privacy policy from time to time. Reasons for changes may include:

• Legal or regulatory changes.
• Introduction of new services or technologies.
• Adoption of improved data protection practices.
• Changes to business operations.

For significant changes, we will notify you via your registered email or through the site. Continued use of the site after changes are made will be considered acceptance of the updated policy. The most recently updated version always applies.

11. Linked Pages & Third-Party Platforms

ban77's platform may include content from game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). These organisations have their own privacy policies, and ban77 is not responsible for information collected on their platforms.

Payment gateways (bKash, Nagad, Rocket, Upay, and banks) follow their own privacy policies. Their policies also apply at the time of transactions.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 by logging into the site from any page.
• Language: Support is available in both Bengali and English.

We take all privacy-related requests seriously and make every effort to respond within a reasonable time.